Reference

Terms Conditions That Govern Your brich Account

These terms set out what you agree to when you open and use your brich account. We cover deposits, withdrawals, account conduct, and how disputes are handled — all written plainly so you know where you stand.

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brich Terms Conditions That Govern Your brich Account
ACCOUNT PROTECTION FRAMEWORK

How We Handle Data, Security, and Your Rights

Understanding how we protect your information and what controls you have is part of knowing these terms. Below are the key areas where your data and account security intersect with this agreement. Each point outlines what we do and what you can request from us directly.

Data We Collect

We collect your registration details, transaction history via bKash, Nagad, or Rocket, device identifiers, and session logs. This data supports account verification, fraud prevention, and service delivery as outlined in these terms.

Cookie Usage

Our platform uses cookies for session management, preference storage, and analytics. You can adjust cookie settings through your browser. Blocking essential cookies may limit account functionality including login persistence and wallet display.

Account Security Measures

Your account is protected by password authentication and optional verification steps. We monitor for unusual login patterns. If suspicious activity is detected, we may temporarily restrict access until you confirm your identity through your registered contact.

Data Retention Period

We retain your account data for as long as your account is active and for a reasonable period after closure to meet any legal obligations. Transaction records linked to bKash, Nagad, or Rocket deposits are kept as part of our financial audit trail.

Your Right to Request Changes

You may request corrections to your personal data, ask for a copy of what we hold, or request deletion subject to legal retention requirements. Submit these requests through the in-account form or via email with your verified account ID.

Who to Contact for Disputes

If you believe a term has been applied unfairly to your account, contact our support team with the specific clause reference and your account details. We review disputes on a case-by-case basis and aim to provide a written resolution within a reasonable timeframe.

POLICY CONTACT PATHS

How to Reach Us About These Terms

Have a question about a specific clause, or need clarification on how a rule applies to your situation? We keep multiple contact paths open so you can raise concerns about your rights, request account data, or ask for a term to be explained in simpler language. Reach out through whichever channel suits you.

Live Chat Available directly inside your account dashboard. Tap the chat icon, select 'Account & Terms' as your topic, and a support agent will walk you through any clause you need explained. Response is typically within minutes during active hours.
Email Support Send your query to our support address with your account ID and the specific section number you need clarified. We aim to respond within one business day.
In-Account Request Form Under your account settings, find the 'Policy Enquiry' form. Submit your question there and track the status of your request. This channel is useful for formal data requests or when you want to dispute a specific term application.

Common Questions About Our Terms & Conditions

We get regular questions about how these terms affect everyday account use. Below are answers to the ones our support team handles most frequently. If your question is not covered here, reach out through any of the contact paths above.

Yes. Every deposit method available on brich — whether bKash, Nagad, or Rocket — falls under the same set of terms. The transaction rules, processing conditions, and your obligations as the account holder do not differ based on which mobile wallet you use to fund your account.

We will always notify you before updated terms take effect. Notification goes to your registered contact method or appears as an in-account message. If you do not agree with the changes, you can close your account before the new terms apply. Continued use after notification counts as acceptance.

Access depends on your local law and eligible regions. If we detect account activity from a jurisdiction where our services are not permitted, we may suspend or close the account. You are responsible for confirming that using our platform is lawful in your location before registering.

Submit a data request through the in-account Policy Enquiry form or send an email with your verified account ID. We will provide the information we hold within a reasonable timeframe. Some data linked to financial transactions may be retained separately for audit purposes even after delivery.

You must keep your login credentials private and not share account access with anyone. If you suspect unauthorised access, contact support immediately. We are not liable for losses caused by credential sharing or failure to report suspicious activity on your part.

Yes. Contact our support team with the specific clause number and details of the decision you want reviewed. We assess disputes individually and provide a written outcome. If you are not satisfied with the resolution, you may escalate through the channels described in our dispute process.

These terms cover all services on brich, including cricket markets, live casino tables, slots, and crash games like Bet On Crash. Specific product rules — such as void-bet conditions for sports or table limits for live games — are supplementary and referenced within these general terms where applicable.

If we close your account due to a breach, any remaining balance is handled according to the specific clause that was violated. In most cases, legitimate funds not connected to the breach are returned to your original payment method. Funds linked to fraudulent or prohibited activity may be withheld.

Yes. Any promotional credit, feature spin allocation, or similar offer is subject to conditions stated at the time of the promotion and governed by these overarching terms. If a conflict arises between promotional conditions and these terms, these general terms take priority unless stated otherwise.

We recommend raising any transaction-related complaint within thirty days of the event. After that window, our ability to investigate and resolve may be limited due to data availability. Contact support with your transaction reference and the nature of your concern as early as possible.

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