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How We Handle Your Data and Account

We keep our legal framework clear so you know exactly what applies when you hold an account with us. Access and eligibility depend on your local law and eligible regions — this page explains data retention, cookie use and how to reach us for…

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We treat your information like it matters — because it does. Here is a breakdown of how we manage the data you share with us, from the moment you open an account through to any future deletion request. Each area below reflects an actual operational process, not a vague promise.

Data Collection Scope

We collect only what is necessary: your name, email, phone number, wallet identifier for bKash, Nagad or Rocket, and device details. No surplus information is requested during registration or verification steps.

Cookie Management

Session cookies keep you logged in. Preference cookies remember your language and layout choices. Analytics cookies help us see which sections you visit most. You control all non-essential cookies through your browser settings at any time.

Account Security Layers

Your account is protected by encrypted credentials and OTP verification sent to your registered mobile number. If you link a bKash or Nagad wallet, withdrawal requests require a secondary confirmation step before funds are released.

Data Retention Period

We keep your personal data while your account is active. After closure, we retain records only as long as applicable regulation requires. Once that window closes, your data is permanently removed from our active databases.

Your Right to Request Changes

You can ask us to correct inaccurate information, export a copy of everything we hold, or delete your account and associated data entirely. Submit requests through live chat, email or the account settings panel described above.

Third-Party Data Sharing

We do not sell your data. Payment processors like bKash, Nagad and Rocket receive only the transaction details needed to complete your deposit or withdrawal. Analytics partners receive anonymised usage patterns, never personal identifiers.

Details

brich Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

brich operates under a framework where service availability depends on local law and eligible regions. We do not claim universal access. When you create an account and link a payment method such as bKash, Nagad or Rocket, you agree to our data collection practices outlined here.

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We collect personal information necessary to verify your identity, process transactions and maintain your account security. This includes your name, contact details, wallet identifiers and device information. We store this data on encrypted servers and retain it only as long as your account remains active or
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as required by applicable regulation. You may request a full export of your personal data or ask for deletion by contacting our support channels. Cookie data helps us remember your preferences and session state — you can manage cookie settings through your browser at any time.
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Third-party analytics tools may place cookies to help us understand how members interact with the platform, but we do not sell personal data to outside parties. If you access the platform from a mobile device using bKash, Nagad or Rocket for deposits, the same data standards
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apply regardless of device type. We update this policy when operational changes require it, and we notify active account holders through their registered contact method. Your continued use of the platform after a policy update constitutes acceptance of those changes. Questions about any clause here can
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be directed to our support team through live chat or email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Reach Us About Legal or Data Queries

If you have questions about how your data is used, want to request deletion or need clarity on any legal clause, these are the ways to get hold of us. Our team handles policy-related queries separately from general account help so your request lands with someone who understands the specifics.

Common Questions About Your Rights and Data

Below are the questions our support team fields most often regarding legal matters, data rights and cookie practices. If your specific question is not covered, reach out through any of the contact paths listed above.

We collect your name, email address, mobile number, wallet ID for bKash, Nagad or Rocket, and basic device information. This is the minimum we need to verify your identity, process transactions and keep your account secure.

Yes. Go to your account settings panel and select the data export option, or contact our support team via live chat or email. We compile a downloadable file containing all stored personal information associated with your account.

Submit a deletion request through the account settings panel or email our team with your account ID. Once processed, your personal data is removed from active systems. Regulatory retention periods may apply to certain transaction records.

We share only what is necessary to process payments — bKash, Nagad or Rocket receive transaction details to complete deposits and withdrawals. Analytics partners receive anonymised data. We do not sell personal information to outside parties.

We use session cookies for login state, preference cookies for your layout and language settings, and analytics cookies to understand usage patterns. You can disable non-essential cookies through your browser settings without affecting core account functions.

Access depends on your local law and eligible regions. We do not claim universal availability. If you travel outside your usual region and cannot reach the platform, it may be because local restrictions apply in that location.

Your bKash, Nagad or Rocket wallet identifier is stored in encrypted form on our servers. It is used only for processing your requested transactions. We never display full wallet details in your account dashboard — only partial identifiers for your reference.

We notify active account holders through their registered email or mobile number before changes take effect. A summary of what changed appears at the top of this page after any update. Continued use after notification constitutes acceptance.

If your account has no activity for an extended period, we may reach out to confirm whether you wish to keep it open. If the account is eventually closed due to inactivity, data retention follows the same rules as a voluntary closure request.

Reach our support team through live chat or email and select the legal or data category. We investigate all reported concerns and respond with findings. If you remain unsatisfied, you may escalate through the channels available under your local data protection framework.

How We Handle Your Data and Account

Data Handling, Cookies and Account Security

Data Collection Scope

Cookie Management

Account Security Layers

Data Retention Period

Your Right to Request Changes

Third-Party Data Sharing

Reach Us About Legal or Data Queries

Common Questions About Your Rights and Data

01 What personal data does brich collect when I open an account?

02 Can I request a copy of all data brich holds about me?

03 How do I delete my account and have my data removed?

04 Does brich share my data with third parties?

05 What cookies does the platform use and can I control them?

06 Is my account accessible from all regions?

07 How is my payment wallet information stored?

08 How will I know if the legal policy changes?

09 What happens to my data if my account is inactive for a long period?

10 Who do I contact if I believe my data has been mishandled?

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