Reference

How We Handle Your Personal Information

Your privacy shapes every decision we make about data collection and storage. This policy explains what we gather, why we need it, and how you stay in control of your own information when using brich through bKash, Nagad or Rocket.

Data TransparencyAccount ControlLocal Payment PrivacyLive casino and slots
brich How We Handle Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

If you have a question about how your data is stored or want to request a correction, our support channels are open. We handle privacy queries with the same priority as account issues because your data confidence matters to the way we operate.

Live Chat Open the chat widget from any page on brich. Our support agents can confirm what data we hold, walk you through a deletion request or explain a specific processing activity tied to your account.
Email Support Send a written privacy request via our support email. We acknowledge data-related queries within one working day and aim to resolve straightforward access or correction requests without unnecessary back-and-forth.
Account Settings Inside your brich account dashboard you can update personal details, change your linked bKash or Nagad number, review login history and download a summary of data we associate with your profile.
DATA HANDLING PRACTICES

How We Protect and Manage What We Store

Privacy is not a single action but a set of ongoing practices. Below we outline how different areas of data management work within brich, from the moment you register through to how long records stay on file.

Encryption at Rest Personal data stored on our servers is encrypted using industry-standard protocols. This means even in the unlikely event of a breach, raw data cannot be read without the corresponding decryption keys held separately.
Cookie Management We use session cookies for login persistence and analytics cookies to understand how pages perform. You control non-essential cookies through your browser settings and can clear them without affecting your account balance.
Account Security Every login attempt triggers verification checks. If we detect access from an unfamiliar device or location, we prompt an OTP sent to the mobile number linked to your bKash, Nagad or Rocket registration.
Data Retention Active account data stays on file while you use brich. After account closure, we retain limited transaction records for a defined period to comply with applicable obligations, then securely delete remaining personal data.
Third-Party Sharing We share data only with payment processors handling your bKash, Nagad or Rocket transfers and with service providers who help us run the platform. Each partner operates under strict data-handling agreements.
Your Rights and Requests You may request access to your stored data, ask for corrections, or request deletion at any time. Submit your request through live chat or email. We verify your identity before processing to protect against unauthorised disclosure.

Common Questions About Your Data on brich

We have collected the questions our members ask most often about privacy, data access and account-level controls. Each answer reflects how things actually work on our platform for users in eligible Bangladesh regions.

We collect your full name, mobile number, email address and the payment reference for your chosen method such as bKash, Nagad or Rocket. We also store device type, IP address and login timestamps to secure your sessions.

No. We do not sell or rent your personal information to advertisers. Data is shared only with payment processors and operational partners under strict agreements, solely to deliver the services you use on our platform.

Log into your account dashboard and navigate to the personal information section. You can view stored details there. For a full data export, contact our support team via live chat or email and we will prepare a summary.

Yes. Submit a deletion request through live chat or email. We verify your identity, then begin removing personal data. Some transaction records may be retained for a defined period where legal obligations apply.

Payment references are stored in encrypted form and transmitted over secure channels. We never store your full mobile banking PIN. Transaction confirmations flow directly between our system and the payment provider.

We use session cookies for login and analytics cookies for page performance. You can disable non-essential cookies in your browser settings. Session cookies are needed for basic account functions like staying logged in.

After closure, we retain limited transaction records for a defined compliance period. Once that window passes, remaining personal data is securely deleted. We do not use closed-account data for any marketing activity.

If we identify a breach that impacts your personal information, we will notify you through the email or mobile number on file. We also outline recommended steps you can take, such as changing linked credentials.

We may collect your device model and operating system version for compatibility. We never access your contacts, camera, photos or local files. No background data collection occurs outside your active sessions on our platform.

Open your account settings and edit the relevant fields directly. For changes to your linked payment number or registered name, contact support so we can verify and update records securely on your behalf.